Multi-property pricing?

Plans scale by property count, not user count. Talk to us for 50+ properties.

Will the AI translate guest reviews for me?

Yes — and it replies natively in the guest's language while logging the English version for your team.

What about review requests for short-term rentals (Airbnb)?

Airbnb has its own review flow. Tailwind respects it and complements it (we don't double-ask).

Industries Hotels & rentals

Stop losing Sunday nights to TripAdvisor.

Hotel & Rental Reputation Management Software

Tailwind handles every TripAdvisor, Booking.com, Airbnb, Expedia, Google and Apple Maps review in one inbox. Multi-property. Multi-language. Multi-channel routing for housekeeping, F&B, and front-desk so the right team owns the right complaint.

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The reputation problem in hospitality

Hotels live and die on reviews. A guest writes about a stained towel; future guests read it before booking. A tourist leaves a TripAdvisor review in Italian, German, or Mandarin; you have 24 hours to reply or risk being seen as careless. Booking.com's review weight directly affects your ranking on the platform — and your ADR.

The work is constant, multi-lingual, and split across departments (was this a housekeeping issue, F&B, or front-desk?). It needs a system, not a heroic GM.

Which platforms matter most for you

TripAdvisor

Booking.com

expedia

airbnb

Ivan Shyla

CEO Tailwind

We've spent a decade running small businesses in a handful of countries — restaurants, app studios, online shops, services. We know that a 1-star review hits a dental clinic differently than it hits a SaaS company. So Tailwind ships defaults, language, and integrations tuned for your industry, out of the box.

Why this matters?

A corporate brand has a marketing department, a CX team, a PR firm, and three vendors for review management. They have the bandwidth to build their own playbook.

A small business has the founder. Maybe the founder's spouse. Maybe a manager. Reviews aren't anyone's full-time job — they're squeezed in between everything else that keeps the lights on. The time you spend wrestling with five review dashboards is time you're not spending growing the business.

That's the problem we built Tailwind to solve. Not for the Fortune 500. For the bakery, the boutique hotel, the dental practice, the iOS studio, the accounting firm. The places where the founder is still the one signing the leases and reading the reviews.

Pay for one subscription - get all tools

What solutions do we offer?

Add your business to AI

Make sure ChatGPT, Gemini, Perplexity and AI search know and recommend your business.

Reviews management

Monitor reputation & respond

Tailwind Score

Transparent business statistics

New

Threads

Find clients on Threads & grow sales

New

AI Visibility

Rank top in AI search

Orders analytics

Analyze orders & top products

Grow public rating

Boost positive reviews & handle negatives

Online Mentions

Find opportunities in

SEO Generators

Boost SEO & organic traffic

Soon

AI Assistant

Launch online support & cut costs

Soon

Customer engagement

Boost SEO & attract new customers

Pay for one subscription - get all tools

What solutions do we offer?

Add your business to AI

Make sure ChatGPT, Gemini, Perplexity and AI search know and recommend your business.

Reviews management

Every review, every platform, one inbox.

We monitor your online reputation, respond to comments promptly, and help build trust with your audience. Maintain a strong brand image and create a positive experience for your customers.

Tailwind Score

Your reputation as one number you can actually track.

Transparent business statistics give you clear insights into performance, customer activity, and growth. Track key metrics in real time and make informed decisions with complete confidence.

New

Threads

Multi-step conversations with reviewers, not just one-and-done replies.

Find new clients on Threads and turn engagement into real sales. Reach your target audience, grow brand awareness, and increase conversions with effective social media strategies.

New

AI Visibility

Show up when customers ask Claude, ChatGPT, Gemini, Copilot or Perplexity for a recommendation.

Rank higher in AI search results and increase your brand visibility across AI-powered platforms. Optimize your online presence to attract more traffic, leads, and potential customers.

Orders analytics

Send the angry review to the right person the moment it arrives.

Analyze orders and identify your top-performing products with detailed insights and real-time analytics. Track sales trends, understand customer demand, and make smarter business decisions.

Grow public rating

Send the angry review to the right person the moment it arrives.

Boost positive reviews and respond to negative feedback with confidence. Strengthen your online reputation, improve customer trust, and turn feedback into business growth opportunities.

Online Mentions

Catch every time someone talks about your brand — even where you don't have a profile.

Find new business opportunities in social posts and turn conversations into valuable leads. Discover customer needs, track trends, and engage with the right audience at the right time.

SEO Generators

Long-form content that ranks for the keywords your customers actually search.

Boost SEO performance and increase organic traffic to your website. Improve search visibility, attract high-quality visitors, and grow your audience through smarter content optimization.

Soon

AI Assistant

A 24/7 assistant that answers customer questions about your business.

Launch efficient online support to improve customer experience and reduce operational costs. Automate routine inquiries, speed up response times, and scale your service without increasing expenses.

Soon

Customer engagement

Turn customers into reviewers, returners, and referrers.

We help boost your website's SEO rankings and attract new organic customers at no cost. Improve visibility, grow traffic, and reach the right audience more effectively.

How much does it cost?

Check what included in packages

Real Businesses, Real Numbers

Over 100,000 businesses trust Tailwind

From 3.8 to 4.6 stars in 6 months. 384% more reviews. ChatGPT now recommends us. Revenue up 18%.

Mario's Pizzeria ( Austin, TX )

4.1 to 4.7 stars in 4 months. Prevented 70% of complaints with ticket system. 8% more bookings.

Sparkle Clean ( Denver, CO )

Good Google rating but invisible in AI. After 3 months: ChatGPT mentions us 60% of time. 52% more new patients.

Riverside Dental ( Austin, TX )

Consolidated 5 review platforms into one dashboard. Response time dropped from 48h to 4h. Customer satisfaction up 23%.

Swift Logistics ( Chicago, IL )

In hospitality, reviews are the product. Guests booking a hotel or short-term rental read Google, TripAdvisor, Booking.com, Airbnb and Expedia before they reserve, and your rating directly drives occupancy and the rate you can charge. Tailwind consolidates reviews from every channel into a single inbox so your team can stay on top of guest sentiment across the whole portfolio.

Guests write in every language, and they expect a reply. Tailwind drafts warm, personal responses in 40+ languages in seconds, so an international guest gets a genuine answer rather than silence. When a review flags a real problem — a cleaning miss, a maintenance issue — it becomes a Thread routed to housekeeping or the property manager so it gets fixed, not just apologized for.

Higher ratings and consistent, thoughtful replies push you up the rankings on the OTAs and in Google, where most bookings begin. Tailwind automates the post-stay review request at the moment guests are happiest, building the steady stream of fresh five-star reviews that keeps your properties booked.